How It Works

So, you've found the perfect product and you're ready to place your order.

Here's what happens next:

Step 1

Customise Your Design

Depending on the product you’ve chosen, you may see a dynamic mock-up as you enter your text and choose your fonts. This visual guide helps you get a feel for how your piece might look.

Please note: The mock-up is just a rough preview—our final artwork may differ to ensure the best engraving outcome.

Step 2

Artwork Proof

Once we receive your order, our team will create a detailed artwork proof showing exactly how your inscription will appear on the product.

Not quite right? No problem! We're happy to revise the artwork as many times as needed to make sure it's exactly what you want.

Step 3

Crafting Your Piece

After you approve the final artwork, your order goes to our skilled production team. Each item is crafted with care and precision using high-quality materials.

Production times:

Standard Turnaround: Up to 21 working days
Express Turnaround: Up to 10 working days

(Note: Photo products and bronze plaques may take a little longer.)

Step 4

Packaging & Delivery

Once your product has passed ourquality control checks, we carefully package it and ship it to you using one of our trusted couriers. You'll receive an automated notification once it's on the way.

Step 5

Customise Your Design

Depending on the product you’ve chosen, you may see a dynamic mock-up as you enter your text and choose your fonts. This visual guide helps you get a feel for how your piece might look.

Please note: The mock-up is just a rough preview—our final artwork may differ to ensure the best engraving outcome.

Step 2

Artwork Proof

Once we receive your order, our team will create a detailed artwork proof showing exactly how your inscription will appear on the product.

Not quite right? No problem! We're happy to revise the artwork as many times as needed to make sure it's exactly what you want.

Step 3

Crafting Your Piece

After you approve the final artwork, your order goes to our skilled production team. Each item is crafted with care and precision using high-quality materials.

Production times:

Standard Turnaround: Up to 21 working days
Express Turnaround: Up to 10 working days

(Note: Photo products and bronze plaques may take a little longer.)

Step 4

Packaging & Delivery

Once your product has passed ourquality control checks, we carefully package it and ship it to you using one of our trusted couriers. You'll receive an automated notification once it's on the way.

Step 5

Trusted by Organisations Across Australia

Our work is trusted by organisations across Australia – from schools and local councils to corporations and national agencies. Whether it’s a commemorative plaque, donor wall, or custom installation, we deliver lasting quality with care.

It looks absolutely beautiful and we are so pleased with it.
Thank you for being so caring with all parts of the process.

Absolutely best service and attention. Received today with love. Thank you 💜 …

From the initial email to the final product, Katie supported us throughout the whole process. She was happy to work with us and to make even the smallest of changes until we were 100% happy with the paw print design. There was no pressure and Katie was very compassionate throughout this sad time, and we were constantly reassured that we could change the pawprint design as many times as needed. The final product is absolutely beautiful and the pawprint is a special way to have an eternal reminder of a much loved member of the family. Many thanks to Katie and the Talking Stone staff, who have provided such an amazing service and have crafted this memorial with love.