FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Customisation FAQs
Everything you need to know about shipping, personalized engravings, and creating lasting memories with your pet.
How much does shipping cost?
Shipping to your door is free with every product in our store.
Can I add more text?
Yes. Add any additional text that does not fit in the inscription field in the "Special Instructions" box on the check-out page. A letter or two = no charge. More letters or lines = a small additional engraving fee applies. You will receive an artwork proof for sign off prior to us scheduling the engraving. We will also confirm with you if an extra engraving fee will apply and what the cost will be prior to scheduling the engraving.
Can I get my Pet's actual Paw Print?
Yes. You will need to provide us an impression of your pet’s paw and we can then create the impression directly into the stone. Most pet cremation providers take an impression, so please ask them for one. Alternatively, if you pet is still at home, we can supply an Ink Impression Kit for you to easily and simply take your pets paw impression. Simply upload or email us your pets ink paw print impression and we will recreate into the stone.