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"Australia's most loved range of Pet Memorial Plaques, Urns for Pets, Memorial Plaques for people and all types of custom plaque and stone engraving."

Ordering, Delivery & Privacy Policy

Below is information about the ordering procedure, and our obligations.

Currency and Business Location

All prices shown are in Australian Dollars. Talkingstones is located in Australia and all transactions conducted in Australian dollars.

Returned merchandise and refund policy

If there is a default in the item purchased, you (the customer) can return the item at your expense for a 100% refund or exchange within 7 days of receieving the goods. Title of Goods remain with talkingstones until paid in full. There is no refund without return of item. Please direct return enquires to customer service via our contact page.

Delivery policy

No goods are shipped until goods are paid for in full. Shipping is by Australia Post parcel post unless stated otherwise (refer to Australia Post for delivery times and schedules). Express and registered shipping is available at an additional cost, refer your enquiry to customer service via our contact page.


Delivery Time/Turn around Time:
Standard turnaround time will see your order leave our workshop within 21 working days from the time we receive your order, or for website orders where you have opted to confirm artwork, your order will leave our work shop within 21 working days from the time we receive your approval to proceed with artwork.
Express Production will see these times reduced to 7-10 working days.


Privacy policy

What information do we collect?
We collect information from you when you place an order or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.


What do we use your information for?
Any of the information we collect from you may be used in the following way:

  • To process transactions:
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server.

All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Disclaimer

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent
By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page. This policy was last modified on 2009-06-10

Contacting Us
If there are any questions regarding this privacy policy you may contact us via our contact page.